TALLAHASSEE – Capital Health Plan (CHP) continues to stand out as a national leader in health care, once again earning a 4.5-out-of-5-star rating from the Centers for Medicare & Medicaid Services (CMS) in the 2025 Medicare Star Ratings. This follows CHP's 4.5-star rating from the National Committee for Quality Assurance (NCQA) for both its Commercial and Medicare plans, announced in September.
Despite a challenging year for many health plans around the nation — with just 7 of 506 plans achieving a 5-star rating compared to 38 last year, and only 35% of last year's 4.5-star plans maintaining their rating — CHP upheld its exceptional rating. This success reflects the tireless efforts of every department, driven by CHP's core values: Compassionate, Professional, Responsible, Accountable, Engaged, Innovative, and Dedicated to Excellence.
"These latest CMS Star Ratings highlight our ongoing commitment to providing high-quality care, strong clinical outcomes, and outstanding customer service for our members," said Sabin Bass, President and CEO of CHP. "Our sustained focus on excellence has enabled us to maintain top ratings while so many others have seen declines."
Ken Boutwell, Chairman of CHP's Board, added: "The dedication of our team is evident in these high rankings. Both CMS and NCQA set challenging standards, and the high ratings we received affirm our commitment to deliver top-tier health care to the Tallahassee community and beyond."
Published annually, the CMS Star Ratings help Medicare consumers make health care decisions that best suit them. Measurements of the quality of health and pharmacy services in Medicare Advantage prescription drug plans provide consumers and caregivers with insight into the comparative benefits, costs, and quality of various plans, assisting with decision-making. CHP earned its rating through its results on clinical indicators and survey feedback directly from members.
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Capital Health Plan (CHP) is committed to offering affordable, comprehensive health care to its members. Now in its 42nd year, CHP has grown to serve over 135,000 members in the Florida Panhandle and has an extensive physician network that includes three exclusive CHP health centers providing preventive, primary, and specialty care services. Based in Tallahassee, it is an independent licensee of the Blue Cross and Blue Shield Association. For more information, visit www.capitalhealth.com.
Centers for Medicare & Medicaid Services (CMS) is part of the U.S. Department of Health and Human Services (HHS). Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next.
The National Committee for Quality Assurance (NCQA) is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and recognizes clinicians in key clinical areas. NCQA's HEDIS® is the most widely used performance measurement tool in health care. Visit https://www.ncqa.org/ for more information.