Capital Health Plan Member Resources

CHP is committed to serving you with the best member experience and patient care.

New to Capital Health Plan?

Review our new member guide and new member checklist to get started as a CHP member.

Are You an Existing Member?

Find plan information and resources for your specific plan.

Frequently Asked Questions by CHP Members

What is a primary care physician (PCP)?

A PCP is a physician you select to serve as your primary physician to maintain your needs. They handle a variety of health-related problems, keep a medical history and medical records, and can help coordinate care with a specialist or other health care professional.

I am a new member. Can I receive care before I get my ID card?

Yes. You may print a temporary Member ID card on the CHPConnect portal or contact CHP Member Services to request your Member ID number. Additionally, you can provide your name and date of birth to your Provider and they can contact CHP to verify eligibility and copayment information on your behalf.

Must I use a network physician or facility?

Yes, all care services must be performed by a network physician or facility, unless a prior authorization has been completed in advance, if you are traveling and out of the service area, or in the case of an emergency.

What services are offered at the Physician Group of CHP?

The Physician Group of Capital Health Plan provides comprehensive health care exclusively for Capital Health Plan members. Their goal is to promote disease prevention and healthy living, so in addition to diagnosing and treating illnesses, they also provide preventive care, health risk assessments, immunizations, screening tests, comprehensive management of chronic conditions, and education on maintaining a healthy lifestyle. You can learn about what services are offered in the Physician Group of Capital Health Plan at any time.

Prefer to talk to a real person?

Call our Member Services team to readily get the information you need.

Medicare Member Services: (850) 523-7441
State of Florida Member Services: (877) 392-1532
All Other Member Services: (850) 383-3311
TTY/TTD: (850) 383-3534 or 1 (877) 870-8943