Website Privacy Policy

Thank you for visiting our website. Your privacy is very important to Capital Health Plan.

The purpose of this policy is to inform you of the information that may be collected and used by navigating our website. By using our website, you consent to the practices set forth in this policy and the processing of your information where applicable. (ie. Enrolling in/Purchasing healthcare coverage, etc.)

Please note that while providing requested information is voluntary, failing to provide the necessary information may delay or prevent your ability to obtain coverage.

This policy is separate from our Notice of Privacy Practices and specific to our website. We reserve the right to update or modify this Website Privacy Policy at any time. If we make changes, they will be noted on this page so that you may continue to be informed with regard to what information may be collected and used as well as how it is protected. Please review the information carefully.

Information Collected

CHP may collect non-personal information such as a user’s domain name or IP Address along with the type of browser or the type of device (ie. Mobile etc.) used to access our site. None of this information will reveal anything personal about the user.

Personal information such as name, age, date of birth, gender, email, etc. may be requested for the purposes of providing product information or to facilitate the enrollment and purchase of insurance. As stated above, this is strictly voluntary and you are under no obligation to provide any of this information. However, certain information may be required in order to provide you with product information or facilitate enrollment. Failing to provide the necessary information may delay or prevent your ability to obtain coverage.

Information Use

Non-personal information such as domain names and IP addresses are not stored by CHP. Google Analytics is used to analyze the traffic visiting our site. For more information regarding Google Analytics please visit Google’s site. Single session cookies are used to provide a user with a better website experience and their use, simply tells the server that all of a person’s requests within a certain period of time came from the same computer and should be treated as a single session. These are temporary files which are erased when you close your browser. Any personal information provided by you is used solely for the purposes of providing you with insurance information or facilitating your enrollment into one of our products.

Information Shared

CHP will not sell or provide information collected from this site to outside third parties for the purposes of any direct or indirect mass email marketing. Personal information voluntarily provided through any of the web-forms on this site and for insurance purposes, may be transferred through our business partners to CMS or the Marketplace to facilitate enrollment. The website may contain links to other sites. Please be aware that when using a link to exit CHP’s site, we are not responsible for the content or privacy practices of other sites. Please be aware when you leave our site and read the privacy statements for any site that collects personal information. With the exception of the aforementioned and for that which is required by law, regulations, or in connection with judicial or governmental proceedings, CHP will not otherwise share your information. Only when we believe, in good faith that the disclosure is required or permitted under law would information be shared.


CHP adheres to the generally accepted industry standard with regard to the safe guarding of information. All traffic to CHP’s site is encrypted using SSL protocol as well as for those sections in which personal information is being requested. You can verify by looking for the closed lock icon in your browser or by looking for the https at the beginning of the web page address.

Contact Us

You can contact Capital Health Plan Member Services at 850-383-3311, 1-877-247-6512, TTY 850-383-3534 or 1-877-870-8943, Fax: 850-523-7419, Email: Medicare members or prospective members call 850-523-7441 or 1-877-247-6512 (TTY 850-383-3534 or 1-877-870-8943) 8:00 a.m. - 8:00 p.m., seven days a week, October 1 - March 31; 8:00 a.m. - 8:00 p.m., Monday - Friday, April 1 - September 30. State of Florida members call 1-877-392-1532, 7:00 a.m. - 7:00 p.m.