Frequently Asked Questions

Capital Health Plan offers employer-based coverage for those who live or work in our service area and Medicare Advantage plans for individuals with Medicare.

Members can order a new CHP ID card on CHPConnect or by calling CHP Member Services.

Contact your benefits administrator, as your spouse may be able to continue coverage under COBRA.

Contact your benefits administrator. Depending on your age and employer, you may be eligible for a retiree plan or a Medicare Advantage plan. You may also call CHP Medicare Services for more information.

Contact your benefits administrator, as you may be able to continue your coverage under COBRA.

If you relocate outside of the CHP service area, you are no longer eligible for CHP coverage.

Members are covered for emergencies and urgently needed care anywhere in the world. In addition, members have access to our national Pharmacy Network and national LabCorp Network.

You can view your claim information on CHPConnect or you may call CHP Member Services.

Non-Medicare members can request their SBC from their benefits administrator. You can also access your SBC Form on Capital Health Plan or on CHPConnect.

For Medicare Advantage members, your Summary of Benefits is listed by your plan type:

• Capital Health Plan Advantage Plus (HMO)
• Capital Health Plan Preferred Advantage (HMO)
• Capital Health Plan Retiree Advantage (HMO)
• Capital Health Plan State of Florida Retiree Advantage (HMO)

For Non-Medicare members, your benefit documents are available on CHPConnect.

For Medicare Advantage members, your benefit documents are listed by your plan type:

• Capital Health Plan Advantage Plus (HMO)
• Capital Health Plan Preferred Advantage (HMO)
• Capital Health Plan Retiree Advantage (HMO)
• Capital Health Plan State of Florida Retiree Advantage (HMO)