Quality & Member Rights
Check here for Information about quality, patient safety, and Capital Health Plan's quality improvement program.
Capital Health Plan's Vision for Quality
CHP will maintain a reputation as a local, state, and national leader in quality of care and service through
- Excellent accreditation ratings
- Industry-leading member satisfaction
- Very low voluntary disenrollment
- Industry-leading benchmark performance on clinical outcome measures
Capital Health Plan's Quality Improvement Program
The purpose of Capital Health Plan's quality improvement program is to provide health care services that are
SAFE: ensuring that health care services provided for members do not cause harm.
EFFECTIVE: providing services based on scientific knowledge to all who could benefit and refraining from providing services not likely to be of benefit.
PATIENT-CENTERED: providing care that is respectful of and responsive to individual patient preferences, needs and values; ensuring that patient values guide all clinical decisions.
TIMELY: reducing delays for both those who receive and those who provide care; providing care at a time when the care is likely to be most effective.
EFFICIENT: providing care that is free of waste, including waste of equipment, supplies, and time.
EQUITABLE: providing a consistent level of care for all members.
CHP's Quality Improvement Program documents
- QI Program Description 2010 (pdf 453.23 kB)
- QI Program Evaluation 2009 (pdf 111.90 kB)
If you would like additional information about the Quality Improvement program, contact the Network Services department at (850) 523-7461.
Links to Quality and Patient Safety Information
- FDA: MedWatch On-line Voluntary Reporting for Adverse Events
- U.S. News & World Report: America's Best Health Plans in 2009
- Quality Performance Report Cards for Hospitals: Health Grades
- Patient Safety General Information: Institute for Healthcare Improvement
- Patient Safety Topics and Activities: Joint Commission
- Sentinel Event Alerts: Joint Commission
- Medical Errors & Patient Safety: Agency for Healthcare Research & Quality
Advance Directives and Living Wills
End of life decisions about medical care can be much easier when advance directives are used. An advanced directive simply means a statement, made while you are competent, about the medical treatment you want when you consciously cannot make decisions. Decisions made early and communicated plainly may have tremendous value for the person and the family.
Member Rights & Privacy
Capital Health Plan (CHP) is committed to provide and/or arrange for the provision of quality health care in a cost-effective manner. Consistent with our commitment, CHP has adopted a statement of Member's Rights and Responsibilities.